Shipping policy
Shipping Policy
At Peelem Beauty, we’re committed to getting your order to you quickly, safely, and affordably. Please review the details below to learn more about our shipping process.
Free Shipping Offer
We’re pleased to offer Free Standard Shipping on all orders over $49.
Worldwide Shipping Coverage
We ship to most countries around the world, with a few exceptions due to local restrictions. If you’re unsure whether we can ship to your location, please email us at hi@peelem.com.
Processing & Delivery Times
Order Processing
-
Orders are processed Monday through Friday (excluding holidays)
-
Standard processing time: 1–2 business days
-
During high-volume periods, processing may extend up to 5 business days
-
You’ll receive a notification email once your order has shipped
Estimated Delivery Times
-
USA & Canada: 4–12 business days
-
Europe & UK: 4–12 business days
-
Australia, NZ & Oceania: 4–12 business days
-
Latin America: 9–26 business days
-
Other countries: 8–19 business days
Note: Delivery times may vary depending on:
-
Local courier operations
-
Customs processing
-
Weather delays
-
Flight or transit availability
-
Other external factors
Order Tracking
-
A tracking number will be emailed once your order ships
-
Please allow 2–5 business days for tracking info to activate
-
For tracking assistance, contact us at hi@peelem.com
Shipping Location & Fulfillment
To reduce delivery times and shipping costs, we may fulfill your order from multiple warehouse locations depending on your region.
Customs & Import Duties
-
International orders may incur customs fees or import duties
-
These charges are the responsibility of the customer
-
Charges are set by your country’s customs office — please check local policies before ordering
Address Accuracy
-
Please ensure all shipping details are entered correctly at checkout
-
We cannot change addresses after an order is placed
-
Peelem Beauty is not responsible for lost or delayed orders due to incorrect address information
-
If an address error is on our end, we’ll send a replacement at no cost
Lost or Stolen Packages
Lost Packages
-
A package is considered lost if tracking shows no movement for 20+ days
-
Contact hi@peelem.com within 30 days of the expected delivery date to request a replacement
Delivered but Missing Packages
If your tracking shows “Delivered” but you haven’t received your order:
-
Check with neighbors and around your delivery area
-
Allow 1–2 business days in case of a delayed handoff
-
File a claim with your local post office
-
Email us at hi@peelem.com with your claim details for further help
Customer Support
-
Email: hi@peelem.com
-
Support Hours: Monday–Friday, 9 AM – 8 PM EST
-
Response Time: Within 1–2 business days
Policy Updates
We reserve the right to update this policy at any time. The most current version will always be posted on our website.
By placing an order with Peelem Beauty, you acknowledge and agree to all terms in this shipping policy.