Return and refund policy
Return & Refund Policy
At Peelem Beauty, we want you to love your purchase. We understand that sometimes things don’t work out as planned, which is why we’ve created a fair and straightforward return policy.
30-Day Return Window
You have 30 days from the day the product was delivered to initiate a return. Here’s what you need to know:
Return Requirements:
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Item must be in original condition
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Unused and in original packaging
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Valid proof of purchase
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Items must not be soiled, altered, or damaged
How to Start Your Return
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Email us at hi@peelem.com with:
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Your order number
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The item(s) you wish to return
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Reason for return
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Our team will respond within 24 hours with return instructions.
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Once approved, we’ll send you a return shipping label.
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Package your return securely using the original packaging.
Refund Process
Once we receive your return:
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Quality check completed within 48 hours
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Refund processed to your original payment method within 3–5 business days
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Bank processing time: 5–10 additional business days
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You’ll receive a confirmation email once your refund is issued
Refund Includes:
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Full product price
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Return shipping (only if return is due to our error)
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Original shipping (only if return is due to our error)
Damaged or Incorrect Items
We’re here to make things right:
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Inspect all items immediately upon delivery
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Report issues within 48 hours by emailing hi@peelem.com with:
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Your order number
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Description of the issue
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Clear photos of the product/damage
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We’ll expedite a replacement or issue a full refund.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
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Used items
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Items marked as "Final Sale"
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Personal care products that have been opened or used
Need Help?
We’re here for you:
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Email: hi@peelem.com
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Response Time: Within 24 hours
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Business Hours: Monday–Friday, 9am–5pm EST